Ace44 Privacy Policy — How Your Data Is Protected

Ace44 believes that a user's personal information belongs to them. When we collect data from you, it is solely to enhance your experience and ensure the security of the platform. Your information will never be misused beyond that — this is our firm commitment.

This Privacy Policy applies to the ace44 website, mobile app, and all associated services. It outlines:

• What data we collect and how we collect it.
• The purposes for which your collected data is used.
• The circumstances under which data may be shared with third parties.
• The technologies we use to keep your data secure.
• Your rights and how to exercise them.

Please read this Privacy Policy carefully before registering with ace44. If you have any questions, feel free to reach out to our support team.

Ace44 collects three types of data: information you provide voluntarily, data collected automatically while you use the platform, and information received from third parties.

Ace44 uses collected data only for specific and legitimate purposes. We never use your information for anything unnecessary. Each purpose is clearly set out below:

• Account Management: To create, manage, and secure your ace44 account.
• Identity Verification: To verify your identity and prevent fraud as part of the KYC process.
• Payment Processing: To process deposits and withdrawals and maintain transaction records.
• Customer Support: To provide accurate and timely responses to your complaints or enquiries.
• Platform Development: To analyze user experience and help improve ace44.
• Security Assurance: To detect and prevent suspicious activity.
• Legal Obligations: To comply with applicable laws or directives from regulatory authorities.
• Marketing Communications: To send you relevant offers and updates, with your consent.

If you no longer wish to receive marketing messages, you can opt out at any time by contacting our support team. Please note that account management and security-related communications cannot be disabled, as they are an essential part of our service.

Ace44 uses cookies and similar tracking technologies on its website and app to enhance your browsing experience and ensure the platform functions as intended.

Types of cookies used by ace44:

• Essential Cookies: For login sessions, security tokens, and core platform functionality. Disabling these will prevent ace44 from working correctly.
• Functional Cookies: For your language preferences, interface settings, and personalized experience.
• Analytics Cookies: To understand how users interact with the platform — no personal data is linked to this.
• Security Cookies: To prevent fraud and unauthorized access.

You can manage cookies through your browser settings. Please note that disabling essential cookies may prevent certain ace44 features from functioning properly.

Ace44 does not sell your personal information or share it with third parties unnecessarily. Limited data may only be shared in the specific circumstances outlined below:

• Payment Providers: Only the necessary information is shared with payment partners such as bKash, Nagad, and Rocket to process transactions.
• Identity Verification Services: With trusted, regulated verification services for the KYC process.
• Legal Authorities: If ace44 receives a valid order from a court or government authority, we are required by applicable law to disclose the relevant information.
• Technology Service Provider: For server hosting or cybersecurity services; however, these parties are not permitted to use your data for their own purposes.

Every third party operates under a strict confidentiality agreement with ace44 and may not use your data without ace44's explicit authorisation.

Ace44 uses the highest industry-standard technologies to protect your data. Our security measures are described below:

• SSL/TLS Encryption: All data transfers on ace44 are secured with 256-bit SSL encryption. Third parties cannot read this information.
• Two-Factor Authentication (2FA): OTP verification is required during account login and withdrawals.
• Encrypted Database: All stored data is kept in encrypted databases and backed up on a regular basis.
• Access Control: Only authorized ace44 personnel have access to specific data.
• Regular Security Audits: Regular system audits are conducted by independent external experts.
• Firewall & DDoS Protection: Advanced firewall systems to defend against cyberattacks.

Ace44 does not retain your data longer than necessary. Retention periods vary depending on the type of data:

Certain data may be retained beyond the standard period due to legal obligations. Once the retention period ends, data is securely and permanently deleted.

As an ace44 user, you have the following rights over your personal data. Contact our support team to exercise any of these rights:

Ace44 will respond to rights requests within 30 working days of receipt. Complex cases may take longer, but you will be notified if that is the case.

Ace44 strictly prohibits anyone under the age of 18 from creating an account or placing bets on the platform. Age verification is mandatory during registration, and additional documentation may be requested in cases of suspicion.

• Ace44 does not knowingly collect personal data from minors.
• Any account identified as belonging to a minor will be suspended immediately.
• If parents have any suspicions, they should contact ace44 Support immediately.
• Users on shared family devices are advised to keep their ace44 account protected with a password lock.

For any questions, concerns, or complaints about our Privacy Policy, you can reach ace44 through any of the following channels:

• Email: support@ace44.ws
• Live Chat: Available 24/7 — chat button at the bottom-right corner of the platform.
• Help Center: ace44.ws/help-center

Ace44 will provide an initial response within 7 business days of receiving a complaint. Complex matters may take up to 30 business days to resolve.